Comcast has a new Xfinity Bridge Mode that some customers are reporting not being able to access the internet. Comcast says that this is a temporary issue and that they will be working to fix it as soon as possible.

What is Xfinity Bridge Mode?

Xfinity Bridge Mode is a feature that allows customers to use their Xfinity Internet service while connected to another device, like a gaming console, without having to lose connectivity. The feature is available on select routers and can be enabled through the router’s settings.

How to get rid of Xfinity Bridge Mode?

If you’re experiencing issues with your Xfinity service, there’s a good chance you’re stuck in Xfinity Bridge Mode. Here’s how to get out of it and back to normal service.

Xfinity Bridge Mode No Internet

If you’re one of the millions of Comcast customers who have been experiencing trouble connecting to the internet or Xfinity Bridge Mode, there’s a way to fix it.

There are a couple different ways to connect to the internet: through your modem and router, or through a wired connection directly to your computer.

If you’re using a modem and router, try switching them both to automatic configuration mode (or use a new one if you didn’t buy it specifically for bridge mode). If that doesn’t work, try turning on diagnostic mode on your modem and see if that fixes the issue.

If you’re using a wired connection, make sure you’re plugged into an outlet that’s working and try restarting your computer and modem. If that still doesn’t work, unplug everything from your computer and plug it back in. Then try going to in your browser and entering your username and password. If that works, your computer is probably not configured properly for bridge mode.

The best way to troubleshoot any connection issues is by using our online tools at

2 Ways to Fix No Internet On Xfinity Bridge Mode

If you are experiencing trouble connecting to the internet while in Xfinity Bridge Mode, there are a few things you can do to try and fix the issue.

First, make sure that your router is properly configured. If your router is set up correctly, it should be able to connect to the internet even when you are in Bridge Mode.

If your router is not configured correctly, you may need to contact your ISP for help. Your ISP may be able to configure your router so that it can connect to the internet when you are in Bridge Mode.

Another possible solution is to try changing your wireless network settings. If you are experiencing difficulty connecting to the internet while in Bridge Mode, your wireless network might be blocking access from the Xfinity bridge. You can try changing your wireless network settings and see if that solves the problem.

1. Verify the network

If you’re having trouble connecting to the internet or your Xfinity bridge, there’s a good chance that you’re not using the right network mode.

To verify the network mode, follow these steps:

  1. On your phone or computer, open the Xfinity Bridge app.
  2. In the app, tap Menu (3 lines on the top left) and then tap Settings.
  3. In the Settings menu, tap Network Mode.
  4. If you’re using an Ethernet connection, you’ll see Bridge Mode listed as the default network mode.

If you’re using a Wi-Fi connection, you’ll see Connected Neighbors listed as the default network mode.

2. Configuration

If you’re having trouble connecting to the internet while in bridge mode, try these steps:

  1. Make sure that your router is setup correctly. Many people experience connection issues when their devices are out of range or if their wifi is turned off.
    2. Make sure that your Xfinity modem and Spectrum cable are both connected to the same power source. If they’re not, you may need to power them both up before you can connect to the internet.
    3. Make sure that you have the latest firmware for your device. Firmware updates can sometimes fix connectivity issues.
    4. Try resetting your device by unplugging it and plugging it back in. Sometimes a device will just need a restart to get started again.
    5. If none of these solutions work, please contact us at 1-800-xfinity (1-800-934-9377) and we’ll help you troubleshoot the issue further.


If you’re experiencing problems connecting to Xfinity Bridge mode, try the following:

  • Make sure your computer is properly connected to the Internet.
  • Try restarting your modem and router.
  • Clear your browser cache and cookies.

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