You get a new phone, and you’re excited to start using it. But then you realize: your old phones still work! Verizon Smart Family isn’t working. Why is this happening? The short answer is that Verizon Smart Family is an experimental feature that’s currently only available on select Android devices. If you have one of these devices, your old phones should be able to continue working with Verizon even after you upgrade to a newer phone. But if you don’t have a compatible Android device, your old phone will stop working as soon as you update to a newer one.

Fortunately, there’s a workaround for this issue. You can simply connect your old phone to your new router and then use it as a wireless access point. This way, all of your devices can still connect to the internet even if they don’t have Verizon Smart Family enabled.

What is Verizon Smart Family?

Verizon Smart Family is a Verizon Wireless service that bundles together voice, messaging, and broadband services into one bill. The service was first introduced in 2013 as a replacement for the discontinued Virgin Mobile MyFi service.

The Verizon Smart Family service offers two plans: A 200MB per month data limit with no ads and unlimited talk and text, or a 2GB data limit with ads and reduced talk and text. The former plan is designed for people who only need voice and messaging services while the latter plan is aimed at people who also want to use broadband services.

If you’re using a phone that doesn’t support Verizon Smart Family, you can still access the broadband service by purchasing an add-on mobile hotspot from Verizon. The hotspot will allow you to connect to the internet using your phone’s cellular network.

How to Fix the Verizon Smart Family?

If your Verizon Smart Family is not working, there are some common fixes that may help.

  • First, try checking that the batteries in all of the devices are fresh and fully charged. If the issue persists after replacing the batteries, then it may be a problem with the device itself.
  • Next, try resetting all of the devices by holding down the power button for 10 seconds until they turn off, then turning them back on one by one.

If that doesn’t work, you can try to reprogram all of the devices by following these instructions:

  • On each device, go to Settings > General > About Phone > Select “Build Number” six times. After you’ve done this, go back to Settings and select “Developer Options” (it should be at the bottom of the settings menu).
  • Now tap on “USB Debugging” and enable it if it isn’t already enabled.

After USB Debugging has been enabled, plug each device into your computer using a USB cable. Once they have been plugged in, open up a command prompt window (by pressing Windows + R and entering cmd) and type in these commands: adb reboot bootloader & fastboot oem get_identifier_code If nothing else works and you still want to use Verizon services on your family member’s devices, you’ll need to factory reset each one of them.

How to Troubleshoot a Verizon Smart Family?

If you’re having trouble with your Verizon Smart Family, there are a few things you can do to troubleshoot the issue. First, make sure that all of your devices are connected to the same wireless network. If one device is connected to the network but the rest of your devices aren’t, try connecting each device individually to the network and see if that fixes the problem. If you still can’t get your family working, try resetting all of your devices. On a desktop or laptop, press and hold down the power button for about 15 seconds until you see a message onscreen asking if you want to power off or restart the device.

On a tablet or phone, press and hold down both the power and home buttons for about 10 seconds until you see a message onscreen asking if you want to power off or restart the device. Press OK to either option. After resetting all of your devices, check to see if any new software updates have been released for Verizon Smart Family. If so, install these updates and try again. If none of these solutions work, contact customer service for assistance.

Verizon Smart Family is Not Working

There is a new Verizon Smart Family that was supposed to be the solution to all of our family problems. The Verizon Smart Family was supposed to connect all of our devices and keep us updated on what was happening in our lives. Unfortunately, the Verizon Smart Family is not working.

We have five different devices that we need to use the Verizon Smart Family with: an iPhone, an iPad, a Samsung Galaxy phone, a laptop, and a Amazon Fire TV. We were told that if we had all of our devices registered with the same account and had the same settings saved on each device, then the Verizon Smart Family would work. However, after spending hours trying to get everything set up correctly, we found that it just does not work.

The main problem seems to be that the Verizon Smart Family is not compatible with all of our devices. For example, the iPhone and iPad do not seem to be able to share any information between them. The Samsung Galaxy phone and Amazon Fire TV are able to share some information, but not everything. And the laptop and Amazon Fire TV are not able to share any information at all.

It is unclear why this is happening, but it seems like something went wrong when we tried to set up the Verizon Smart Family. We may need to call customer service in order to figure out what is going on and fix it.

7 Ways To Fix Verizon Smart Family Not Working Issue

1. Reset the Smart Family

If the Verizon smart family is not working, reset it by unplugging all of its cords from the wall and then plugging them back in one at a time. If that doesn’t work, replace the batteries in each device.

2. Check to see if there are any obstructions in the signals

If there are no obstructions in the signals and you have replaced all of the batteries, then it may be a problem with your network or with your device. Try changing your wireless router’s settings, or getting a new device for your home.

3. Update the software on your devices

If you’ve tried resetting your devices and changing your wireless router’s settings and they still don’t work, you may need to update the software on your devices. Go to Settings > General > Software Updates on your phone and select “Check for updates.” If there are any available updates, install them.

4. Make sure your devices are plugged into an outlet all night

It’s always a good practice to make sure your devices are plugged into an outlet all night so they have enough power to stay connected during peak hours.

5. Make sure there isn’t anything blocking the signal

If none of these tips work, try checking to see if there is anything blocking the signal from reaching your devices. This could be something as simple as a piece of furniture between you and the router, or as complicated as a building across the street with a large metal structure.

#1. Plans

If you’re one of the many Verizon customers who are experiencing problems with your Smart Family plan, you’re not alone. Numerous customers have taken to social media and online forums to report that their devices are not connecting or staying connected to the internet.

The problem seems to be widespread and affects both Android and iOS devices. Some users have had success resolving the issue by resetting their devices, but others have been unable to do so. Verizon has yet to provide a satisfactory solution for those affected.

If you’re using a Verizon Smart Family plan and are having trouble connecting your devices, it’s important to first check your network settings. If all of your devices are on the same network, make sure that they’re connected to the same router and that there isn’t a firewalling rule blocking access to the internet. If your devices are on separate networks, try setting up a mesh network or using a VPN service in order to share internet access between them.

#2. Devices

If your Verizon Smart Family is not working, there may be a simple solution.

If you’re having trouble connecting to the family hub or any of the members are not resolving addresses or devices, try resetting your devices and/or the family hub.

To reset your devices:

  1. Disconnect all of your devices from the family hub.
  2. On each device, press and hold down the power button for 10 seconds until you see an “unlock” message.
  3. Release the power button on each device.
  4. Reconnect all of your devices to the family hub and wait 10 minutes for them to reconfigure.
  5. Try using the family hub again. If it still doesn’t work, contact Verizon support.

#3. Account Settings

If you are experiencing issues with your Verizon Smart Family membership, there are a few things that you can do to troubleshoot the issue.

First, make sure that you have properly logged in to your account. If you are using an app on your mobile device, make sure that you are logged in to the same account that is associated with your broadband service.

Second, if you have tried logging out and back in, resetting your password, or contacting customer service and still cannot resolve the issue, please call Verizon Customer Service at 1-800-922-0204. They can help diagnose the issue and may be able to reset your device for you.

#4. VPNs

VPNs are a quick and easy way to secure your online activity. A VPN encrypts all of your traffic, making it almost impossible for anyone to track or spy on what you’re doing online.

There are many different VPN providers out there, so it can be hard to decide which one is the best for you.

Here are some tips to help you choose the right one:

  • Choose a provider with a strong reputation. Look for a provider with a good customer service team and lots of positive reviews from users.
  • Make sure your device is compatible with their VPN service. Many VPNs work only on certain devices, so make sure that yours is compatible before you buy.
  • Choose a plan that fits your needs. Some providers offer monthly plans while others offer yearly plans. Decide what level of privacy and security you need and find a plan that meets those requirements.

#5. Software update

If you’re like many Verizon Smart Family members, your phone, TV, and other devices are not working together as expected. In some cases, you might be able to fix the issue by updating your software.

Here’s how:

1. Check if there is an update available for your device

To check if there is an available software update for your device, go to “Settings” on your phone and then “System Updates.” If there is an update available, it will show up under “Available Updates.”

2. Download and install the update

Once you’ve determined that there is a relevant update available, you’ll need to download and install it. To do this:

  • Go to Settings on your phone and then click on “System Update.” You’ll see a list of all the updates that are currently available for your phone. Select the update that you want to install and click on “Install.
  • Once the installation process has finished, go back to “System Updates” in settings and see if the new update has been added to the list of updates that are available. If it has been added, click on “Install Now” to install it onto your device.

#6. App Updates

Since the release of the Verizon Smart Family app, many users have been reporting that the app is not working correctly. Some users are not able to connect to the family network, and other users are reporting that the app is not loading correctly.

It seems that there have been several updates to the app since its release, and many of these updates have caused problems for some users. It is possible that these problems will be fixed soon, but for now it might be a good idea to keep an eye on your app update notifications and make sure that everything is working properly before you download new content or updates.

#7. Comparison app

If you’re having issues with your Verizon Smart Family account, there may be a solution available.

The issue is that many users are reporting that their accounts are no longer working. The good news is that Verizon has acknowledged the problem and is currently working to resolve it. So, if you’re having trouble logging in or setting up your account, give them a call or shoot them an email and see what happens.

If all else fails, try resetting your password.

For now, just be patient and give Verizon some time to fix things.


If you’re experiencing issues with your Verizon Smart Family, there are a few things that you can do to troubleshoot the problem. First, try disabling and re-enabling both the family hub and all of its attached devices. If that fails to resolve the issue, it might be time to contact Verizon customer service for further assistance.

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