Solve network scan to a folder not working
This article will assist you in resolving scan to folder or network scanning issues. I deal with scan to folder problems on a daily basis, and I know how difficult it is to find a solution. For over a year, a customer and good friend of mine battled a broken network scanner. Furthermore, they were advised that the only alternative is to replace the multi-function printer/scanner.
Unfortunately, swapping out the printer would not have solved their scanning problems. Despite the fact that the problem was obviously software-related, the printer technician was stumped and assumed the hardware was at fault.
I found a solution after a few days of Googling, calling, and sending smoke signals. I’d like to share the solution with you now. I won’t show you how to set up a scan to folder or customise your network scanner in this post. Nonetheless, you’ll learn how to solve this conundrum by following the requisite troubleshooting measures.
What went wrong?
When troubleshooting software problems, the first step is to figure out what modifications were made to the system when the problem began. Look for enhancements or additions to applications, hardware replacements, or interface changes, for example.
My client updated to Windows 10 at the same time their network scanning issues began. Now is the time for you to have a lightbulb moment. The scan to folder feature in Windows 10 has been broken. But what went wrong, exactly?
Are you able to search the network and get to the shared folder?
In essence, scan to folder scans to a shared folder. A scan user account with permission to access a scan folder over the network is usually present. The scan folder is shared in the same way as every other shared folder is shared, and the scan user account is usually set up with administrator privileges. As a result, see if the scan folder can be accessed from a different device on the network.
If you can’t browse the network, first make sure you can see the machine by reading the article Fix Network Computers Not Visible in File Explorer. Now, navigate to the shared scan folder and see if you can access it using the scan user account credentials or without them if it’s shared with Others.
There may be an issue with the share if you don’t see the shared scan folder. If you are unable to access it, it is possible that something is wrong with the scan account or that password protected sharing is enabled. Since I’m assuming you’re having scan to folder problems on a Windows 10 computer, the solutions in this article are for that operating system. It can, however, be easily replicated in other Windows versions. However, Windows 10 is often to blame.
Disable password-protected sharing.
Password-safe sharing can be turned on without your knowledge with a new Windows update. However, it must be switched off for network scanning or scan to folder to function, regardless of how it was turned on. Let’s take a look at how to do this.
- Pick Settings from the Start menu.
- Go to Status after clicking on Network & Internet.
- Click on Network and Sharing Center, and then on Change advanced sharing settings in the right pane of the Network and Sharing Center.
- Expand All Networks in Advanced sharing settings, then pick Switch off password protected sharing under Password protected sharing.
- To complete the process, click Save Changes.
Scan account To link to a shared scan folder on a network, most scans to folder configurations use a scan user account. If turning off password safe sharing didn’t fix the problem, the scan user account could be set up incorrectly. Here’s how to get it fixed.
Pick Computer Management from the Start menu by right-clicking on the Start button.
Expand Local Users and Groups in the Computer Management Console, then pick Users and look for the Scan user account. Please keep in mind that the Scan user account can be given any name you want. However, a description specifying that the account is for scanning should be included. Unfortunately, when designing user accounts, many people forget to provide a proper overview.
- To open the properties of the Scan user account, double-click on it.
- Go to the Member Of tab in the account Properties dialogue. In the list, look for Administrators. If you can’t find it, add it…
Form Administrators in the “Enter the object names to pick” field on the Select Groups dialogue. If you spelt it right, it would add your machine name followed by a backslash before Administrators if you pressed Check Names. This indicates that the Administrators community on your machine has been discovered.
- On the account Properties dialogue, press OK, then Apply.
- Go to the General tab when still in the account Properties dialogue. Make sure that
- the User must change the password at the next login is not checked, the User cannot change the password is not checked, Password never expires is not checked, and the Account is disabled is not checked.
- Alternatively, you can simply copy the settings from the screenshot below.
- To save the setup, press Apply.
- Return to the Computer Management Console and right-click the Scan user account, then select Set Password… and Proceed on the alert message box.
- Type a new password in the New password textbox, confirm the password in the Confirm password textbox, and press OK to save the password in the Set Password dialogue.
- Finally, set the new password on your printer/scanner.
Since the Scan user account has been added to the Administrators community, you must use a protected password. When attempting to break into a computer, most hackers would target the scan account. As a result, use capital and lowercase letters, as well as numbers and symbols. Additionally, make a password that is at least 12 characters long. Password1 isn’t a stable password, either.
Permissions and sharing
If the steps above don’t work, it’s possible that the share is broken or that the scan folder’s permissions are incorrectly set. Check the permissions and share of the scan folder.
- Pick Properties from the right-click menu on the scan folder.
- Go to the Sharing tab in the folder properties dialogue and click the Advanced Sharing… button. Click the Permissions button after selecting Share this folder.
- If you don’t see the scan user in the list, click Add.. on the Permissions dialogue.
- Type your Scan account user name (Scan in my case) in the Select Users or Groups dialogue and click the Check Names button. If it detects the user account, it will add your machine name to the username, followed by a backslash. On my machine, for example, it is DRAGON-PCScan.
- To add the selected user account to the Scan folder Permissions, Group, or user names list, press the OK button.
- To end, go to the scan user account’s permissions and change them to Full Control.
- To save the permissions, click the Apply button.
- Scan to the folder can now work properly. But, if it isn’t, don’t worry; just keep reading.
To sum up, I hope you found this article helpful and that you were able to resolve your scan to folder issue. It’s difficult to list all of the potential network solutions in one article because there are so many things that can go wrong. However, please let me know if there is anything else you’d like me to include or if I made a mistake. I’m still willing to learn from my peers.