Samsung Smart TV Web Browser Not Working: 5 Fixes
At this point in time, Samsung TVs are pretty much everyone’s first pick when they’re in the market for a new television. It is not hard to understand why things are the way they are in this regard. They are constantly one step ahead of the curve when it comes to the newest technological developments.
In addition to this, their brand name is now commonly associated with high-quality products that are extremely reliable and won’t let you down at any time – at least, this appears to be the case for 99 percent of us. They offer a great deal of functionality at a cost that is not prohibitively expensive, making them an appealing alternative to the products offered by their competitors.
The web browser stands out among all of these capabilities as arguably being the most helpful of the bunch. Because of this, it is now possible to use your television set in much the same way as a laptop computer, but with a screen that is enormous in comparison. It is not difficult to understand why this function is quite popular when it comes to YouTube and other platforms of its like.
Having said all of that, we are aware that you would not be here reading this if the function worked flawlessly in every possible situation; otherwise, you would not be here.
The fact that quite a few of you are having trouble getting the browser to work prompted us to write this brief instruction in the hopes that it would assist you in getting it operational once more. Now that we’ve established that, shall we get started?
What Should You Do If the Web Browser on Your Samsung Smart TV Is Not Working?
You will discover a variety of suggestions in this section that are intended to assist you in resolving the issue in the shortest amount of time possible. In point of fact, a good number of you won’t even have to proceed past the first step!
1) Attempt to restart the television.
Attempt to restart the television.
The age-old, tried-and-true PC trick. However, before attempting more involved troubleshooting steps, it is usually a good idea to consider restarting the device in question, since this can sometimes solve simple problems. In addition to that, this method is wonderful for eliminating less serious issues. So, let’s get to it! It is not enough to simply turn off a Samsung TV in order to do a hard reset on it.
Instead, you will have to completely unplug it from the wall outlet. After approximately two minutes have passed, unplug it and reconnect it to the power source. After you have completed this step, you should immediately check to see if you are able to use the web browser once more. In such case, it’s time to raise the stakes a little bit.
2) Attempt to conduct a Factory Reset on the device.
If the previous step didn’t do anything to fix the problem, the next step that makes sense to take is to reset the TV’s settings to the defaults that were set when it was manufactured.
The ideal strategy, though, is to just reset everything at once rather than manually going in and trying to locate the component that is causing the problem. It will save you a significant amount of time and will probably resolve the issue for you as well. If you decide that you want to go with this alternative, all you need to do is follow the procedures that are outlined below.
To get started, you will need to get into your Samsung’s “settings” menu and then navigate to the “general” option once you are there.
You will need to select the “reset” option while you are in the “general” tab. At this point, it will inquire as to whether you have a password or not. If you can’t recall giving it a value, the default is probably 0000.
After you have confirmed that you wish to do this, you can press the reset button.
Finally, press the OK button on your remote, and your TV will turn itself back on.
When you have finished doing all of these things, you should find that the TV will turn off on its own and then turn back on again after a short while. After this, there is a good chance that the web browser will start functioning normally again.
3) Attempt to Reset the Smart Hub (if you are using it)
This piece of advice was devised with you, owners of Samsung televisions, in mind, as a result of the fact that a significant number of you prefer to use Smart Hub. The only thing that we are going to do here is reset it in order to get rid of any issues that may have been built up over time. Just follow the instructions that are listed below if you haven’t ever had to do this before.
Your first order of business is to access the “settings” option on your Smart Hub.
The next step calls for you to select the assistance tab from the menu.
You will need to select the “device care” option in this part of the guide, and then go to the “self diagnostic” portion.
To get started, all you have to do is click on the link that says “reset Smart Hub” in this window.
Remember to perform a speedy test after you have completed this step to determine whether or not it was successful before moving on to the next phase.
4) Verify that there are no pending updates to the software version
Even if software updates are set to run automatically most of the time, it is still possible to forget to install one or two of them on occasion. When this occurs, it’s possible for a wide variety of performance difficulties to start making their presence known. Naturally, the one you are going through right now can be categorised under that broader heading.
Therefore, as a general guideline, you should check every once in a while to ensure that there are no more adjustments that need to be done. In the event that you are unfamiliar with how to manually check for updates, the relevant information can be found in the settings menu. Install any updates that you find as soon as possible after discovering that they are available.
Occasionally, there will be an upload that you won’t be able to download via the settings menu. These instances are extremely rare. When something like this occurs, it is not a huge deal at all. You can instead choose to directly download it to your computer. After you have completed this step, you should perform a speedy inspection to validate that everything is operating as it should.
5) Check to see that the strength of your internet connection is sufficient.
Aside from problems with our internet connection, we can’t think of anything else that could be creating this issue at this point in time, so we’re rather sure that it’s not that. Therefore, in order to confirm that there is not an issue with your internet service, we strongly advise that you connect an alternative device to your Wi-Fi network.
After that, conduct a speed test on your internet connection to ensure that you are obtaining download and upload rates that are enough for using the internet. In the event that this is not the case, there are a few things you can do to rectify the situation.
To begin, you may try restarting the router and seeing whether or not this has any effect. The following step would be to try disabling some of the connected devices to see if the issue is caused by an excessive number of devices vying for bandwidth. Aside from that, we would advise getting in touch with your internet service provider to inquire as to the reason why you are not receiving the download speeds that were promised to you.