Xfinity What Does RDK 03117 Mean – How To Fix?

When you’re having trouble understanding an error message or a message from your computer, what do you do? You look it up. Of course, if the error message is from Microsoft Windows or one of its programs, all of your troubles may be compounded by the fact that the error code is in something called an “Unknown Language.” In this blog post, we will explore one such error code and how to fix it using a guide provided by Xfinity. By following this guide, you can increase your chances of getting through to Microsoft Support and getting your computer back up and running as quickly as possible.

What is Xfinity?

Xfinity is one of the most popular cable providers in the United States. It offers a variety of services, including TV, Internet, and phone. Xfinity also has an app that allows you to watch live TV and recording from your mobile device. RDK stands for “Remote Desktop Key” and is a code used by Xfinity to identify your account. If you lose your RDK key, you can’t access your account or recordings. To fix this issue, you will need to contact customer service or reset your password.

What Does RDK 03117 Mean?

RDK stands for “Redacted Data Key.” It’s a code that Comcast uses to protect subscriber information. If you ever see this code, it means your account is in some sort of trouble and you’ll need to call customer service.

Here’s how to fix RDK 03117:

  1. Make sure your Xfinity account is current and up-to-date. If there are any changes or updates to your account, make sure they’re installed and activated.
  2. If you still encounter problems with RDK 03117, try resetting your Xfinity password. This will erase all of your personal information from the system, including your email address and password. You’ll need to create a new password when prompted after resetting it.
  3. If none of these tips work, then you may have to contact customer service for help resolving the issue.

Reasons for RDK 03117 error

RDK 03117 error is one of the most common issues faced by Comcast Xfinity subscribers. The problem typically pops up when users try to access certain content or features on the website or app. In some cases, the problem can be resolved manually with a few steps, but in other cases it may require a more comprehensive solution. Below are some of the most common reasons for RDK 03117 error and their corresponding solutions:

  1. DNS issue: If you’re experiencing RDK 03117 error when trying to access your Xfinity account, there’s a good chance that you’re suffering from a DNS issue. To fix this problem, you’ll need to navigate to your router’s settings and check if there are any errors associated with your ISP’s DNS servers. If everything looks good, make sure to update your router’s firmware as well.
  2. Browser extension conflicts: Another possible cause of RDK 03117 error is related to browser extensions. If you’re using an add-on or plugin that conflicts with Xfinity’s own software, this could lead to problems when trying to log in or access specific pages. To fix this issue, simply disable any incompatible extensions and/or tweak their settings so that they don’t conflict with Xfinity’s software.
  3. Wrong password: If you’ve been struggling to login to your Xfinity account for some reason and have tried all of the usual remedies (including resetting your password), it might be time to try a different password. If you’ve never used this particular password on any other websites or services, it’s a good idea to create a new one just for Xfinity.
  4. Network connection issues: If you’re experiencing RDK 03117 error when attempting to access your Xfinity account, there’s a good chance that your network connection is faulty. To test if this is the case, try connecting to your internet service using a different device or using a different network connection. If the issue still persists, consider contacting your ISP for help resolving the issue.
  5. Virus infection: If you’ve recently installed a new software or application on your computer, it could be infected with a virus that’s causing problems with RDK 03117 error. In order to fix this problem, remove all of the offending software and scan your computer for any malicious files. If there’s no sign of infection, you may need to take some additional steps to resolve the issue.

#1. Error in Main Cable Box

If you are experiencing an error in your main cable box, there are a few things you can do to troubleshoot and fix the issue. First, make sure that your cable box is plugged into an electrical outlet and that it is turned on. Next, try resetting the cable box by pressing and holding the power button for 10 seconds. If that does not work, you may need to call Xfinity customer service to get assistance with fixing the issue.

#2. Error with Smaller Set-Top Boxes

If you have a smaller set-top box, like the XBox 360 or Playstation 3, then you may experience some errors when trying to use your Xfinity TV app. This guide will help you fix any RDK errors that you may encounter.

  1. First, make sure that your device is connected to the internet and has an active Xfinity TV account.
  2. Next, open the Xfinity TV app on your device.
  3. If prompted, sign in to your Xfinity TV account.
  4. Next, select the channel or programs that you want to watch.
  5. If you’re using an Xbox 360 or Playstation 3, press the “Guide” button on your remote control and select “Program Guide” from the list of options.
  6. On the Program Guide screen, scroll down until you see “RDK.” If it’s not listed yet, it will be added as you watch channels.
  7. Once you see “RDK,” press the “Down” button on your remote control to highlight it and press the “Menu” button on your remote control. From here, choose “settings.”
  8. On the settings screen, scroll down until you see “RDK.” Underneath that option, select “Enable RDK.”
  9. Finally, press the “OK” button on your remote control to save your changes and return to the TV screen.

Now that you’ve fixed your RDK errors, you should be able to enjoy your Xfinity TV app without any problems!

Troubleshooting the error code

If you are experiencing problems with your Xfinity service, there is a good chance that you are seeing one of the following error codes: RDK. In this article we will show you how to fix these errors, and help restore your service.

RDK 03117 FAQs

What does RDK mean on my Xfinity account?

RDK is a code that appears on some Xfinity bills. It usually indicates that you’re responsible for a past due balance. To fix the situation, you’ll need to either pay the past due balance or contact Xfinity customer service.

If I receive an RDK notice on my bill, what should I do?

If you receive an RDK notice on your bill, it means that there’s a past due balance on your account. To fix the situation, you’ll need to either pay the past due balance or contact Xfinity customer service.

How can I find out how much I’m responsible for?

To find out how much you’re responsible for, login to your Xfinity account and look under “Bills & Payments.” There, you’ll see a list of all of your bills and their corresponding payment dates. You can also use our online bill tracker to keep track of payments and updates related to your account.


If you’re experiencing problems with your Xfinity service, such as poor signal, connection issues, or programming errors, then you may need to call RDK 03117. This is the code used by Xfinity to identify and troubleshoot any service-related issues. By calling this number, you can get help from a customer representative who will be able to walk you through the steps necessary to resolving your issue.

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