Why you can’t connect to Wi-Fi at home and what to do about it

First, check these Wi-Fi network problems

  1. Are you having problems with your router’s power supply? The solution could be as simple as plugging in the router again or restarting it.
  2. Are you trying to connect to another Wi-Fi network with your device? Your device usually connects to your home Wi-Fi network. However, it might be trying to connect with a different network. It may be necessary to manually connect it to your home network.
  3. Have you recently changed your Wi-Fi password? If your device didn’t save the change password, you may have to enter it again.
  4. Are other websites and internet browsers still working? Sometimes websites and servers can go down. You can check other websites or another browser to confirm if it is your Wi-Fi or a particular site.
  5. If you move your device closer, can you still connect? You may experience strong signals in distant rooms but then suddenly lose connection. It may be a long-range signal issue.

Our tip: Find out how Wi-Fi interference can impact your speed!

Troubleshoot device connection issues

Sometimes, the problem is with your phone or laptop. There are many reasons why your connection problems can range from software bugs to network adapter issues. It’s best to get started with troubleshooting smart devices.

How do you tell if your device is having problems?

Your device may be having trouble connecting to the Wi-Fi network.

How do you fix different problems with your device?

1. Your IT guy will tell you that the first thing you should do is restart your device. This is a common troubleshooting step and maybe all you need to reconnect to Wi-Fi.

2. Next, check your network adapter. Sometimes, connection problems can arise when your computer’s networking adapter is not enabled.

Check your network adapter on a Windows computer by going to the Network Connections Control Panel and selecting it. Verify that the Wireless connection option has been enabled.

Look for the Wi-Fi card (AirPort) in the upper right corner of your Mac’s screen, next to your sound and battery icons. Click on the “Turn Wi-Fi On” option. If the menu icon does not show any information, Apple suggests selecting “System Preferences”, then select the Network icon, and finally clicking on Wi-Fi. Check the box that says “Show Wi-Fi status in menu bar”

Check your settings to see if the wireless adapter is available on other Apple devices. Check your Android device settings to ensure that the airplane mode is turned off and Wi-Fi connectivity is enabled.

3. A network adapter-related problem for computers could be the fact that your network adapter drivers are out of date. Computer drivers are software that tells your computer how to function. You can update your network adapter driver by visiting your Device Manager, selecting Network Adapters, and then selecting Update Driver. Follow these instructions to connect to Wi-Fi again after your computer has restarted.

4. If this doesn’t work, you should investigate possible hardware or software issues. Although hardware problems are not common, an older tablet or computer’s network adapter may suddenly stop working due to overheating. You can repair hardware problems by taking your device to a shop. You may need to buy a newer version depending on how old your computer is.

If you have a computer infection, software issues may arise. This could cause your Wi-Fi connection to be unable to work or become unreachable. It is important to scan your device or computer for viruses, and then remove them if you find any. Restart your computer, and then try to connect again.

Troubleshoot Wi-Fi network problems

There are many reasons why your wireless network might be having problems. These tips can help you evaluate your home network to determine if your device is not responsible for connectivity problems.

How do you tell if your network is having problems

You may have a network problem if you tried to troubleshoot potential device issues but it didn’t work. Connecting other smart devices to the Wi-Fi network will confirm that it is your network, not your device.

How do you fix network problems?

1. Your internet provider will instruct you to unplug the modem, then plug it in again. If this doesn’t work, unplug the router and wait for it to cool down before plugging it back in again. Sometimes the problem disappears by simply restarting your router or modem.

2. Next, check your wireless network configuration. Dual-band technology is used by many routers to increase the router’s range as well as Wi-Fi speeds. This means that your router can enable Wi-Fi communication via either 5 GHz or 2.4 GHz channels.

Your router settings could have been changed without your knowledge. You may need to set up a channel on your device. Sometimes these channels can appear as separate Wi-Fi networks. Sometimes your phone or laptop will try to connect to a channel that appears available but is not required by your router’s network connection. You can check which channel your router is using by logging in to your router’s Web interface.

You can reset the channel that your router uses once you have determined if it is on a particular channel. You can reset the channel to fix problems with connection due to an overcrowded Wi-Fi channel. Most routers with 2.4GHz have a default channel number of 6. However, you can change this channel by logging in to your router’s control panel and using the router’s IP address.

3. Use your laptop to reset your network. Go to Windows and select “Settings”, then “Network & Internet”, then “Status”, click “Network Reset.”

In a Mac operating system, Apple recommends you check your TCP/IP settings in your “System Preferences” Network pane. Click the “Renew DHCP Lease” button. Next, select Wi-Fi. Click OK to navigate to your “Preferred Networks.”

4. Verify that the SSID of your wireless network adapter is active and in good condition. Click “Connect” if your Network Adapter says “Not Connected”. One of two possible outcomes may occur. If your network is not connecting, you might need to troubleshoot your wireless network settings. You may also see “Acquiring Network address” or “Authenticating” in your status. In these cases, you will need to click “Diagnose”, to resolve the problem.

Internet service provider issues

Your internet service provider can fix these problems and you might be completely blocked from Wi-Fi:

  • You have not paid your bill
  • You illegally stored/transmitted certain types of information
  • Network issues related to weather or disasters

How do you tell if your internet service provider is having problems

To check if your connection is being affected by local outages, the first thing you should do is visit your internet provider’s customer support site.

Call your internet provider if there aren’t any local outages. You might hear about outages that haven’t been updated online. They may also inform you if they have detected illegal data or late payments and you are unable to get a connection.

Internet throttling is another issue that you may experience with Wi-Fi. You can run standard internet speed testing, and then VPN speed checks during different online activities and at different times of the day. Then you can compare the speeds to see if your Internet provider is slowing down your internet connection.

How to solve your provider problems

You cannot control some provider-related issues. You may have to wait for weather problems that cause cables to go down.

If late payments have caused your internet service to be disconnected, you can talk to your provider to discuss paying to restore it.

Talk to your provider to find out how you can restore service if illegal content was transmitted.

Let your internet service provider know if you feel your internet is being throttled unfairly. You can email, call or visit them in person with speed test data. You should also keep in mind that not all internet plans allow internet throttling. This could mean that you might not be able to resolve slow connections due to throttling.

Connect and Maximize Your Speed

You can try different strategies to speed up your internet, such as moving your router and tweaking its settings. You can speed up your browsing by using the same strategies to reconnect your laptop to your network, such as cleaning out your hard drive and updating certain programs.

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