Error Code 12 in Disney+ is an internal error. It happens when you first open the app. If it is not encountered, the service will not begin.
Reopening the application is usually enough to resolve most cases. You can also call tech support at 1-888-905-7888 in the event that this fails.
The error code 14 occurs when you provide an invalid email address or password. This error code can be fixed with:
An error code 14 will often be displayed when you log into your device via a Smart TV, mobile application, or other device.
Log in to your account via the desktop site if you have all the information that you require and are able to access it. After that, log off from all devices. To access ACCOUNT, click on the sign in button.
24 error code: Internet connection problem
Error code 24 is a login or connection issue. It is possible that your account information is incorrect or that you have a slow internet connection. It could also be due Disney error.
To fix it:
- Verify that the login information has been entered correctly
- Check your account activation status after you sign up. You can do this by opening your email, and clicking the Disney+ activation button.
- Check your internet connection to upgrade to faster speeds
If it is an internal issue, wait until the streaming service fixes it.
Programm licensing error code 39
The error code 39 means the rights for the TV show or movie you are trying to watch are not available. This can also happen when your internet connection is slow, or your device isn’t supported.
You can fix it with:
- Checking whether you are using a supported device.
- Streaming from another device or web browser
- You can also use another HDMI port or switch the HDMI cables.
Wait until Disney+ has fixed the error, if it is Disney+. To verify that it works, refresh the video.
Error code42: There is a problem with your internet connection
If Disney Plus displays an error code 42, this means that Disney Plus is experiencing difficulties connecting to its servers. This message usually appears with the error message:
Sorry, but we are having trouble connecting you with this service. Make sure that you have Internet access.
These are the steps to follow:
- Verify your internet connection.
- To establish a new connection, restart your server.
- Power cycle modem and router.
- Clear cache, cookies, data, and other files from your browser, device or app.
Contact your ISP to find out if there are any problems. Disney+ can also be contacted to determine if they are experiencing problems with their servers.
Error code43: Disney Plus can’t play the movie you requested
If you see the error code 43 it means that the service can’t play the video you requested.
This could be due to a connectivity issue or because Disney+ removed the video from their platform.
Here are some ideas if you want to still see the movie or TV.
- Start the Disney+ App.
- Reload the video.
- Reinstall the application.
- You can open the video by using a web browser.
- You can try again by power-cycling the device.
Troubleshooting the problem can be done by making sure you have enough speed (3.0Mbps HD Video) to stream and clear app data.
Error code:73 -Service unavailable in your area
When you access Disney+, you will receive an error code 73. This means you are not in a recognised region. Disney Plus is not available in all areas.
Your location may affect your ability to stream TV shows or movies. These steps will help you fix this error code if it occurs.
- Disable proxy servers or VPNs to connect to Disney+
- Turn on-location services for your mobile device.
- Find out if Disney+ has a location near you.
- To restart your router, power-cycle it.
Another network may be able to access Disney+. Also, check with your ISP to ensure they are not reporting the wrong location.
Disney encountered the error code 83
When you are streaming, and you get error code 83, it means Disney+ has encountered an unknown error.
It could be caused by three things: account problems, connection problems, or unsupported device.
In some cases, Error code 90 may be displayed when viewing a video. Follow these steps to fix either error code 90 or the other.
- Make sure you’re using the right device, platform, and operating system.
- Check your internet speed by doing a speed test. HD video streaming needs a stable connection of minimum 3.0Mbps.
- Restart your device and then try again.
- Reinstall Disney+ and then uninstall it.
- Close your browser, then reopen it.
- Your operating system and/or software should be updated.
Sometimes the problem may not be your fault. Therefore, contact Disney+ for further assistance.
Error code 1016: The app won’t launch on your Samsung smart TV or LG smart TV
You may not notice the error code 1016 immediately. Disney+ could be having a problem, or you could be responsible.
The majority of cases involve specific Smart TVs like Samsung and LG. Most people have found out that updating the device’s firmware is the best way of fixing it.
Error code 1026 – Problems with the Samsung TV App
While the error code 1026 is typically device-specific, it may also be Disney+. Samsung TV users are the most affected. This can make it difficult to view a movie or cause you to lose the password.
To fix it:
- Clear cache data and data from Smart TV.
- To reboot your TV, unplug it from the power supply.
- Reinstall Disney+.
- Log in and then log out.
- You can find software updates for Smart TVs here.
Disney+ and the manufacturer of your device may be able to help you fix this error.
Error code 1028 – dictionary_service_init_failure
An error code 1028 can be caused by either a problem in streaming or your device (mostly Smart TVs). Here are some troubleshooting steps:
- Reset your SmartTV.
- Reinstall the app and then uninstall it.
- Update your device firmware.
If none of these options work, contact your device manufacturer and Disney+.
First, verify that Disney Plus is working. If it has, you should perform a search for a solution to your problem on the Disney+ Help Center.
It is possible to also perform basic troubleshooting such as power-cycling, uninstalling or installing the app, checking the internet connection, and ensuring that the login credentials are correct.