If you’re a Costco fan and have an iPhone or Android device, you might be bummed out to hear that the Costco app is currently inaccessible. According to an email sent out to members, “We are experiencing an issue with our membership system and are working hard to resolve it as soon as possible.”

This means that anyone using the app right now (including people who have a Costco membership) will not be able to access their benefits or purchase items. If you’re one of those people, we’ve got some advice for you: first, see if your membership is actually active by trying to log in; if it’s not active, then try reloading the app or contacting Costco customer service. In the meantime, we’ll update this article when we know more about the cause of the outage.

Costco App Not Working

Costco’s app is not working for some people. Some users are reporting that they’re having trouble downloading the app, while others say they can’t access it at all. Costco has yet to release a statement on the matter.

Costco’s Response to the Issue

Costco has responded to the outcry regarding their app not allowing users to access their account information. In a blog post, the company outlined the process for resetting your password and accessing your account. They also stated that they are working to fix the issue with the app.

If you have problems logging in to your account, we recommend starting by checking if you’ve entered your password incorrectly. If that doesn’t work, try these steps:

  • Reset your password by clicking on “My Account” in the top left corner of the Costco website and following the instructions.
  • If that still doesn’t work, call customer service at 1-800-774-2699 and provide them with your email address and the last four digits of your social security number. They’ll then be able to help you reset your password or access your account if it’s been locked due to a security issue.


If you’re having trouble accessing the Costco app on your device, it might be due to an authorization issue. You can try reinstalling the app or restoring your device from a backup. If that doesn’t work, you can contact Costco support for further assistance.